Avista Technologies Merger with Kurita America FAQs

Operational concerns and potential opportunities

Will there be changes in the pricing or contract terms for existing customers?

• At this time, we do not anticipate any immediate changes to pricing or contract terms. Existing certificates of insurance (COI’s) provided to customers will remain in force with the Avista Technologies, Inc name. At a later time, revised certificates will be issued with the name of Kurita America. If any adjustments are necessary, they will be communicated well in advance, and we will work with each customer to ensure a smooth transition.

Will there be any disruptions in the supply chain or delivery timelines during the merger transition?

• Our priority is to maintain reliable delivery timelines as we know how critical timely product delivery is for our customers. Over the past two years, manufacturing diversification has been a top priority for Avista Technologies to improve product availability and stabilization of product pricing to our customers. Kurita America is now one of our primary manufacturers for North America which will ensure a seamless transition.

How will this merger impact the products and services we currently receive?

• The merger will enhance our ability to offer a broader range of solutions while maintaining the same high-quality products and services you’re accustomed to. Kurita America has unique products that we are excited to add to the Avista membrane chemical line. You will continue to receive the same products, but with access to expanded expertise and innovation in cooling, boiler, and wastewater reclamation.

Will the product quality, formulations, or performance specifications change as a result of the merger?

• No, product quality and performance specifications will remain consistent. When Avista Technologies was acquired in 2019, we worked globally to standardize manufacturing and quality control for Avista membrane chemicals in all Kurita manufacturing sites, including Kurita America. Our commitment to delivering high-quality solutions is unwavering, and we will continue to meet the same rigorous standards.
• They may see a mix of Kurita and Avista products delivered at the same time. They also may see deliveries with Kurita trucks and tankers.

How will customer service and technical support be affected by the merger? Will we have new points of contact?

• The current Avista Technologies field team will become the Avista Membrane Treatment Solutions Sales team within Kurita America. This group includes inside sales, application and sales, and field service engineers. The Avista team will have an additional support layer through the Kurita America Applied Technologies team responsible for training, process best practices, and complex process support. You may see an improvement in customer service and technical support due to the broader resources available from Kurita America. Any changes in points of contact will be communicated in advance to ensure continuity in service.

How will warranties, guarantees, contracts or service agreements be honored after the merger?

• All warranties, guarantees, contracts and service agreements will continue in force. Any changes or updates will be communicated well in advance to ensure a seamless experience. In time they will either be assigned or amended.

What is the timeline for the merger process, and how will customers be kept informed of changes?

• The merger will be finalized on April 1, 2025. We will provide regular updates and clear communication throughout the process, so you stay informed of any changes that may impact you.

What benefits can customers expect from this merger? Will there be access to a broader range of products or solutions?

• One of the key benefits of the merger is expanded access to a wider portfolio of water treatment solutions and enhanced technical expertise. Customers and partners will benefit from a more comprehensive approach to solving their water treatment challenges.

Will there be changes in the invoicing or billing processes, including tax and regulatory compliance?

• While we do not foresee significant changes to invoicing or billing immediately, we will notify you of any updates as we integrate systems. Rest assured, all tax and regulatory compliance will be maintained to the highest standards.

What impact, if any, will this merger have on ongoing customer projects or collaborations?

• Ongoing projects and collaborations will continue as planned. We are committed to ensuring that all current agreements and partnerships remain unaffected, and any new opportunities will be enhanced by the broader capabilities of the merged entity.

Will customers experience changes in regional or local support?

• Local support will remain a priority. If there are any changes in regional structure, we will ensure that customers continue to receive personalized and localized service to meet their needs.

Will the corporate values or mission change as a result of the merger?

• Our vision of “Advancing Membrane Solutions to Keep the World Blue” and our mission “To save water, energy, and the environment through creative chemistry and smart solutions – one membrane at a time” will continue to be upheld by membrane-focused groups and with the Avista brand carried by Kurita companies globally.
• As Kurita America, we will support the corporate vision to pioneer “new value for water” to contribute to the realization of a sustainable society with a strong commitment to innovation, customer satisfaction, and environmental responsibility.
• Our “Corporate Values” align very well with those of Kurita America, including:
  • Deepen understanding of frontline sites
  • Elevate and connect expertise
  • Exceed expectations
  • Maintain unwavering integrity

Will the merger influence research and development efforts or lead to innovations in water treatment solutions?

• The acquisition of Avista Technologies in 2019 significantly increased Kurita’s investment in innovation for membrane solutions. Today, Kurita funds global membrane treatment R&D projects aimed at solving critical issues for both industry and society. The merger will enhance our R&D capabilities in North America. Combining our R&D resources will accelerate innovation, allowing us to bring new and more effective membrane treatment solutions to market faster.

Will the merger affect the company’s approach to sustainability or environmental compliance?

• Sustainability remains a core focus for Kurita. The merger will allow us to leverage the combined resources of both companies to enhance our sustainability efforts and environmental compliance across a broader scope.

Are there any changes to the leadership team or management structure that could affect how the company operates?

• While there will be some integration of leadership teams, this will be done in a way that strengthens the organization. All our employees will remain and stay focused on providing you with the same high level of service and support.

Distributor Concerns

How will this merger affect the distribution model, and what role will existing distributors play going forward?

• The distribution model remains critical to our success, and we value our existing distributor relationships. We plan to maintain and strengthen these partnerships. The Avista team will continue to support all distribution channels for membrane treatment solutions, working with the Kurita Field Sales team to offer distributors even more product lines and support.

Will there be changes to distributor agreements or customer contracts as a result of the merger?

• In North America, there will be no immediate changes to distributor agreements or customer contracts. If adjustments are required in the future, we will engage in discussions with our distributors to ensure mutually beneficial outcomes.
• Agreements with distributors in Asia, which are outside of Kurita America’s operating area, will transition to Kurita operating entities in their respective countries for improved product supply and support.

How will the company handle situations where distributors see the merged entity as a competitor?

• We understand that this may be a concern for some distributors. Our goal is to work collaboratively with our partners to find synergy strategies and ensure there is no conflict of interest.

Will distributors continue to have access to the same products, or will there be consolidation with the broader company’s offerings?

• Distributors will continue to have access to the products they currently carry. Over time, we may introduce additional products from the broader portfolio, expanding opportunities for growth and success.

What steps will be taken to ensure fair competition and maintain trust with distributors who may feel conflicted by the merger?

• We are committed to maintaining transparent and fair relationships with our distributors. We will work closely with you to address any concerns and ensure that combining our companies strengthens our partnership rather than creating conflict.

Will there be any changes in the way distributors are supported or compensated as part of the integration process?

• Distributors can expect the same, if not enhanced, levels of support and competitive compensation. Our goal is to ensure that distributors continue to thrive alongside us as we grow and expand.