Avista™ Technical Support
The Avista™ Technical Support team is available to provide site-specific recommendations for system operators on a variety of technical issues to minimize system downtime and ensure optimal plant productivity.
With your system specifications and health information, feedwater analysis and environmental and regulatory factors, we will provide technical recommendations based on Avista AdvisorCi dosing software projections and our expert’s experience with similar installations globally.
To understand and assess system requirements, the Avista Technical Support Team has developed a systematic approach to audit operating conditions, performance objectives, infrastructure constraints, pre/post treatment, and membrane condition. The results of the audit are used as a basis for analytical service recommendations to further diagnose system issues and to make product recommendations to achieve customers’ goals.
They use the results of modeling and analysis services to adjust system configuration and work closely with operational staff during process upsets.
Once Avista chemicals are applied, ongoing data normalization support is used to validate chemical performance and set cleaning procedures. By following this approach, we drive operator confidence and help to achieve peak system performance.